Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the order has been communicated to the seller or merchant listed on the Platform and they have confirmed your booking.
• In case of cancelled events or eligible refund requests, please report to our customer service team at info@lightsoutlatte.com. The request would be entertained once the seller or merchant listed on the Platform has checked and determined eligibility at its own end. This should be reported within 1 day of the cancellation announcement or issue, where applicable.
• In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day. The customer service team, after looking into your complaint, will take an appropriate decision.
• In case of any refunds approved by Birdpada Ventures, it will take 2 days for the refund to be credited to your original payment method.